According to Rachel Lin, the Public Transport Council (PTC) and the Land Transport Authority (LTA) pitched the more palatable message of fare reduction rather than the true rationale that the new fare structure was the more equitable option. This was however a rather short-term view of the situation as it would only be a matter of time before the "lived experiences" of commuters differed from that communicated by the authorities.
To me, the main casualty of this controversy is the "power" of official statistics and statements of government officials. It is my assessment that, henceforth, Singaporeans will view all messages from the PTC and LTA with a pinch of salt. Trust once lost, is hard to regain.